Frequently asked questions

Where can I find the Terms and Conditions

Our Terms & Conditions can be found here. Please ensure to read it in its entirety before placing an order with us. If you have any questions, please email us at sweetsbysimi@gmail.com

Is delivery available?

Delivery is available at an extra charge and charged based on location and setup.

How do I place an order?

Please refer to the Inquiry form page

How many days notice do I need to give to place an order?

Orders should be placed at least 2-3 weeks in advance. Wedding orders should be placed at least 2-3 months in advance.

Is a deposit required?

A 50% non-refundable deposit is required to confirm the order. The balance is due BEFORE the day of pickup/delivery.

Are tastings offered?

Tastings are not offered at this time.

What flavors are offered?

A list of flavors can be found on the Pricing page.

Where can I find photos of your cake?

Please refer to our Instagram page @sweetsbysimi for recent photos.

Where do I pickup my order?

Pickup address is in Calgary and will be provided once booking is confirmed.